Refund Policy

Last updated: October 19, 2026

This Policy describes when and how amounts paid to Viridian Global can be returned. It complements the Terms of Use and follows the Brazilian Consumer Protection Code (Law No. 8,078/1990).

1. General principle

We want satisfied clients, not clients trapped in a contract. If a service was not delivered as agreed, we return the corresponding amount, no argument, no bureaucracy.

2. Right of withdrawal (7 days)

Any purchase made outside a physical establishment, that is, online, may be cancelled within 7 (seven) calendar days from the date of payment or from the release of access, whichever happens last, under art. 49 of the Brazilian Consumer Protection Code.

Within that window the refund is full, with no need to justify, and covers educational content already accessed. Once the request is made, access to the materials is terminated.

3. How to request

• Email contato@viridianglobal.best with the subject “Refund request”;
• Include your full name, the tax ID used in the purchase, the payment date and the product or service hired;
• We confirm receipt within 2 business days and inform the processing time.

No justification is required within the withdrawal window.

4. Refund timing

• Pix or bank transfer: refunded within 5 business days of confirmation, to the same account holder who paid;
• Credit card: the reversal is requested within 5 business days and appears on the statement according to the issuer's schedule, usually within 1 or 2 billing cycles;
• Bank slip (boleto): refunded by bank transfer within 10 business days, once the account details are provided.

How long the amount takes to appear on a card statement is defined by the issuing bank and is outside our control.

5. Recurring services (monthly fees)

Monthly contracts have no lock-in. Cancellation can be requested at any time and takes effect from the next cycle:

• The cycle already paid for stays active until the end of the contracted period, with the planned deliveries maintained;
• No termination penalty is charged;
• Requests received fewer than 5 days before the renewal date may fall on the next cycle, with cancellation taking effect in the one after.

6. Services already delivered

After the withdrawal window, consulting and mentoring services already performed, meetings held, diagnostics delivered, campaigns set up, are not refundable, as they correspond to work effectively carried out.

For fixed-scope projects interrupted midway, the calculation is proportional: we return the portion relating to stages not yet started.

7. Media spend

Amounts spent directly on advertising platforms (Meta, Google, TikTok, native ad networks and similar) are paid by the client to those platforms and are not part of the fees. Budget already consumed in delivery is not refundable by Viridian Global; any remaining balance stays in the ad account, which belongs to the client.

8. Exceptions

There is no right to a refund in cases of:

• Unauthorized sharing, resale or distribution of educational materials;
• False information provided when hiring;
• Use of the services for unlawful activity or in breach of platform policies;
• Impossibility of execution because the client refused to provide access or approvals, after two formal attempts at contact.

9. Card disputes (chargebacks)

Before opening a dispute with your bank, talk to us: a direct refund is usually faster. Disputes opened without prior contact are answered with the documentation of the engagement and of the service provided.

10. Contact

For cancellation or refund requests: contato@viridianglobal.best, answered within 2 business days, Monday to Friday, 9am to 6pm (Brasília time).